Return & Exchange Policy

At Tech Gears Hub, we offer a quick and easy 7-day refund, return, and exchange policy. We are proud of the high quality of our products, and while our return rates are remarkably low, we understand there may be situations where a return or exchange is necessary.

How to Initiate a Return or Exchange

To request a return or exchange, please contact us within 7 days of receiving your order (based on the delivery date from the tracking record, if applicable). You can reach us via:

• WhatsApp: 03190117812
• Email: techgearshub@gmail.com

Please provide your order number and the reason for your return or exchange.

Unboxing Video Requirement

To process any warranty, replacement, refund, or exchange, we require a proper unboxing video of the product and packaging as it was received.

• This video should show the opening of the courier flyer.
• Without this unboxing video, we cannot accept your claim.

Return Policy

• Customer Responsibility: You are responsible for the return shipping charges unless the item received is incorrect or damaged.
• Refund: Initial shipping fees are non-refundable, even for items with free shipping. A fee of Rs.150 will be deducted from the refund for shipping costs.
• Incorrectly Ordered Goods: You must pay postage when returning incorrectly ordered goods.
• Conditions for Returns:
  • The item must be unused and in its original packaging.
  • All components must be intact.
  • If the packaging is damaged or the conditions are not met, we may not accept the return.

Easy Exchange Options

Courier Service You can return the items using any courier service (Post Office-UMS is recommended).

• Once we receive the items, we will send out the replacement with a Rs.150 delivery charge.

Important Notes:

• Returns should be securely wrapped and packaged, as we cannot be responsible for items damaged during transit.
• You will be credited with a full refund within 7 days of notifying Tech Gears Hub, provided all return conditions are met.